Terms & Conditions

§ 1
Definitions

1. Service – the online service available at www.letsdoc.pl, to which the Provider holds the rights;
2. Provider – the Andrzej Wajda Center for Film Culture located in Warsaw, Aleje Ujazdowskie 20/4, 00-478 Warsaw, registered in the Register of Cultural Institutions maintained by the Capital City of Warsaw, with NIP 1132989037, REGON 381891140;
3. Recipient – a natural person, legal person, or organizational unit without legal personality, having legal capacity, who uses the Service;
4. Services – services provided by the Provider electronically via the Service;
5. Regulations – these regulations.
6. Newsletter – free delivery of digital content, consisting of providing the Recipient – upon their request – information about the functionality of the Service and materials posted on it in the form of an email.

§ 2
General Provisions

1. These Regulations define the rules for: a. the types, scope, and conditions of providing Services to Recipients by the Provider, b. entering and terminating contracts for the delivery of digital content, c. the complaint procedure, d. the processing of personal data of Recipients who are natural persons.
2. The Provider provides Services electronically within the meaning of the Act of July 18, 2002, on the provision of services by electronic means. The Services are provided free of charge. In particular, the Provider provides the following Services: a. The service of providing, browsing, and reading materials posted in the Service;
3. Under the conditions specified in the Regulations, access to the Service is open to anyone who has the ability to connect to the Internet.
4. Before starting to use the Service, please read these Regulations carefully. By using the Service, the User confirms that they have read the Regulations and accept all its provisions without reservations.
5. The Provider allows the registration for the Newsletter through a form available on the Service’s pages accessible to all Recipients, which requires acceptance of the Regulations.
6. The Recipient is obliged to comply with the provisions of the Regulations from the moment they start using the Service.
7. The Regulations are made available to Recipients free of charge via the Service in a form that allows them to download, save, and print it.

§ 3
Technical Conditions for Using the Services

1. To properly and fully use the Services, Recipients should have: a. a device with Internet access; b. the current version of a chosen browser (Chrome, Safari, Firefox, Edge, or similar software).
2. Using all the applications of the Service may depend on enabling JavaScript scripts, PHP functions, and accepting cookies.

§ 4
Provision of Services

1. The agreement for the service of browsing and reading materials posted in the Service is concluded when the Recipient starts using the Service.
2. The agreement for the service of browsing and reading materials posted in the Service terminates when the Recipient stops using the Service.

§ 5
Newsletter Service

1. The User can express the desire to receive information about the Service and the Provider’s activities via email.
2. To subscribe to the Newsletter and thereby conclude an agreement for the delivery of digital content, the Recipient must provide their email address in the designated window on the Service.
3. Providing an email address is necessary to execute the agreement for the delivery of the Newsletter. Providing other personal data is optional and depends on the Recipient’s discretion; their processing is subject to the Recipient’s consent.
4. The delivery of the Newsletter is an agreement for the delivery of digital content concluded for an indefinite period.
5. The User can, at any time and without providing a reason, terminate the agreement, i.e., unsubscribe from the Newsletter, by sending a relevant request to the Provider, particularly via email.
6. The frequency and content of the Newsletter are determined by the Provider.
7. The content included in the Newsletter may have an advertising and promotional nature and relate to materials provided on the Service. In particular, the Newsletter may contain information about new features on the Service, as well as information about the Provider’s activities and offers.

§ 6
Liability

1. The Provider commits to providing the Services.
2. It is prohibited for the Recipient to use the Services in a manner contrary to the law, good practices, or infringing the justified interests of the Provider.
3. It is prohibited to provide unlawful content by the Recipient.

§ 7
Complaints

1. Any complaints related to the functioning of the Service, including the Services provided by the Provider, can be submitted in writing via registered mail to the Provider’s address or via email to ckf@ckf.waw.pl.
2. The complaint should contain a description of the situation being complained about and data enabling contact with the Recipient, such as the Recipient’s name, surname, and postal address or email address.
3. Complaints will be processed within 14 days from the date the registered letter is received by the Provider or within 14 days from the date the email is received.
4. When processing complaints, the Provider will apply the provisions of the Regulations.
5. The Recipient will be informed of the Provider’s decision in writing to the postal address or electronically to the email address provided in the registered letter containing the complaint.
6. The Provider reserves the right to ask the User for additional information necessary to properly process the complaint.
7. If the complaint contains deficiencies other than those indicated in item 2 above or if additional information is necessary to properly process the complaint, the Provider will immediately ask the Recipient to complete the complaint, specifying the deadline and scope of this completion, with the instruction that failure to complete the complaint within the specified period will result in leaving the complaint unprocessed. After the ineffective expiry of the specified period, the complaint will be left unprocessed.
8. If the digital content, such as the Newsletter, is not in accordance with the agreement, the User may request that it be brought into compliance with the agreement.
9. The Provider will bring the Newsletter into compliance with the agreement within a reasonable time from the moment they are informed of the circumstances, i.e., the submission of a complaint, without excessive inconvenience for the Recipient, considering its nature and the purpose for which it is used.
10. Submitting a complaint by the Recipient, as well as its rejection or leaving it unprocessed by the Provider, does not affect the Recipient’s rights to pursue claims in court in accordance with applicable law.
11. The Provider does not anticipate using out-of-court complaint and redress procedures.

§ 9
Processing of Personal Data

1. The administrator of the personal data provided by the User in connection with the use of the Services is the Service Provider.
2. In connection with the use of the Services by the User, the Service Provider may process the following personal data of the User:
   1. first name and last name;
   2. email address;

3. The data collected and processed as part of administering the Website includes: IP address, server date and time, information about the web browser, information about the operating system, date and time of website visits, approximate location, time spent on the website, and visited subpages.

4. The data will be stored until their usefulness ceases due to the purpose of processing or until an objection is lodged.
5. The recipients of the data obtained for the above purpose will be entities providing IT services to CKF.
6. The data provided by the User in connection with the use of the Services are processed:
   1. based on Article 6(1)(b) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose of concluding and performing: the agreement for providing Services, the agreement for purchasing a Pass and/or Ticket, the sales agreement in the Shop, or any other agreement that the User may conclude with the Service Provider using the Website, which is not the provision of services by electronic means;
   2. in the event of a complaint submitted by the User regarding the service provision agreement – based on Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose of considering the submitted complaint and informing the User of the outcome of the complaint;
   3. in the event of a complaint submitted by the User regarding an agreement that is not the provision of services by electronic means – based on Article 6(1)(c) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose of considering the submitted complaint and informing the User of the outcome of the complaint;
   4. in the event of questions, opinions, and requests from the User regarding the functioning of the Website and other such statements submitted to the Service Provider electronically – based on Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose of considering and responding to the received questions, opinions, requests, and statements of the User mentioned above, constituting the legitimate interests of the Service Provider;
   5. in the event the Service Provider becomes aware of the User using the Services unlawfully or in violation of the Regulations – based on Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose and to the extent necessary to establish the User’s liability, constituting the legitimate interests of the Service Provider;
   6. based on Article 6(1)(f) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC – for the purpose of performing the agreement for purchasing a voucher for the Pass and enabling the use of the Pass by the person using the voucher, constituting the legitimate interests of the Service Provider.
7. The personal data provided by the User is entrusted for further processing to entities cooperating with the Service Provider, particularly those providing hosting, IT, legal services, etc.
8. The personal data provided by the User is stored:
   1. in the case of data processed in connection with the conclusion of the agreement for providing Services – for 3 years after the end of service provision;
   2. in the case of data processed in connection with the conclusion of an agreement between the User and the Service Provider, which is not the provision of services by electronic means – for 5 years from the beginning of the year following the fiscal year in which the transactions related to the agreement between the User and the Service Provider are finally completed, repaid, settled, or expired;
   3. in the case of complaints submitted by the User as indicated in item 3(b) and (c) above – for 1 year after the complaint resolution or warranty expiry;
   4. in the case of data processed for the purpose indicated in item 3(d) above – for 1 year after the response to the received questions, opinions, requests, and statements of the User mentioned in item 3(d) above;
   5. in the case of data processed for the purpose indicated in item 3(e) above – until the expiry of the limitation period for liability and/or claims due to unlawful or non-compliant use of the Services by the User as determined by applicable law in Poland;
   6. in the case of data processed for the purpose indicated in item 3(f) above – for 5 years from the beginning of the year following the fiscal year in which the transactions related to the agreement for purchasing a voucher for the Pass are finally completed, repaid, settled, or expired.
9. The User has the right to request the Service Provider to access, rectify, delete, or restrict the processing of their personal data.
10. Regarding the personal data of the User processed for the purpose indicated in item 3(a) above, the User has the right to data portability.
11. Regarding the personal data of the User processed for the purposes indicated in items 3(b), (d), (e), and (f) above, the User has the right to object – for reasons related to their particular situation – to the processing of their data by the Service Provider.
12. The User has the right to lodge a complaint with the supervisory authority, i.e., the President of the Personal Data Protection Office, in connection with the processing of the User’s personal data by the Service Provider.
13. The provision of personal data by the User in the registration/order forms provided by the Service Provider on the Website is a condition for the conclusion and/or performance of the agreement to which the respective form pertains. The User is not obliged to provide personal data in the forms mentioned above. However, please note that failure to provide the personal data mentioned above may prevent the conclusion and/or performance of the agreement to which the respective form pertains (i.e., the agreement for providing Services/the agreement for purchasing a Pass and/or Ticket/the sales agreement in the Shop or any other agreement that the User may conclude with the Service Provider using the Website, which is not the provision of services by electronic means). Furthermore, providing personal data by the User in the submitted complaint or questions, opinions, requests, and statements mentioned above is voluntary but necessary for their consideration and informing the User of the outcome.
14. As the data controller, the Service Provider ensures the security of the personal data provided by the Users by applying appropriate technical and organizational measures adequate to the risk of violating the rights or freedoms of the Users.
15. The Service Provider may also process the following data characterizing the way the User uses the Services (operational data):
    1. identification marks assigned to the User based on the data mentioned in item 2 above;
    2. identification marks of the telecommunications network termination or the ICT system used by the User;
    3. information on the start, end, and scope of each use of the Services;
    4. information on the use of the Services by the User.

§ 10
Final Provisions

1. Any questions, opinions, and requests regarding the functioning of the Website, as well as statements submitted to the Service Provider electronically, should be directed to the following email address: ckf@ckf.waw.pl.
2. These Regulations come into force on August 1, 2024.